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Tag Archives for: "responding to anger"
Home » responding to anger
 The Simple But Unexpected Answer to Hate
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By Joanna Ortega
In Inner First Class
Posted July 10, 2016

The Simple But Unexpected Answer to Hate

Police shootings. Government corruption. Interpersonal tensions rising. Confusion, fear and anxiety. Sometimes the weight of the world surrounds us, suffocating us. There is a lot of negativity [...]

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 Freedom in a World of Control
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By Joanna Ortega
In Inner First Class
Posted August 24, 2015

Freedom in a World of Control

People are wont to get quite political on Facebook, and I recently saw this meme: While I don’t particularly care for the political rhetoric being promoted here, it really got me thinking about [...]

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 5 Steps to Eliminating Angry Phone Calls Forever
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By Joanna Ortega
In Inner First Class, Outer First Class
Posted May 19, 2015

5 Steps to Eliminating Angry Phone Calls Forever

For people who work in any role that involves customer service, the angry phone call is always dreaded. Someone who has been wronged or feels that they have been wronged is overreacting and [...]

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