I have a love-hate relationship with voicemail. It means that I don’t always have to take a call, but it also means that when I dial in to get the message I may be about to encounter [...]
I recently completed Project #1 from the Communicating on Video manual for my Toastmasters Club. The project is called “Straight Talk” which is a short Andy Rooney type opinion piece. [...]
This is the second part of the First Class Mindset series. Be sure to check out Part I: Love! Once you have come to love yourself – or at the very least like yourself – you come to realize that [...]
For people who work in any role that involves customer service, the angry phone call is always dreaded. Someone who has been wronged or feels that they have been wronged is overreacting and [...]